Deleting your data

If you messaged a business on WhatsApp

The business you messaged controls your conversation and contact details. Ask them to delete your data; in Custoz they move your contact to the trash and erase it permanently, which removes your messages, notes, tickets and form answers from their workspace.

If the business doesn't respond, email devteam@libertyinfospace.com with the business's name and your WhatsApp number. We will pass your request to them and follow up.

If you work in a workspace

• Admins can erase a single contact: open the contact, move it to the trash, then erase it from the trash.
• To delete your own account, email devteam@libertyinfospace.com from the address you sign in with.
• To delete a whole workspace and everything in it, an admin emails devteam@libertyinfospace.com from their account address.

What happens next

• We confirm the request comes from the account holder, then delete the data within 30 days.
• A deleted workspace is permanently erased 30 days after deletion; until then it can be restored on request.
• We keep only what the law requires, such as invoices.
• Messages also passed through Meta's WhatsApp Business Platform; Meta handles that copy under its own policies.

Contact

Liberty Infospace Private Limited, 3rd Floor, Sagar Trade Cube, 104, SP Mukherjee Road, Kalighat, Kolkata, West Bengal 700026, India. Email devteam@libertyinfospace.com. Grievance officer: Dibyajyoti Panda.